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Return Policy
RETURNS
We have a 30-day money back guarantee return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be shipped back to our address at PO Box 5161 in Madison, WI 53718. You'll also need to send us proof of purchase via email to info@goarcticwhite.com.
To start a return, you can contact us at info@goarcticwhite.com. Please note that returns will need to be sent to the following address:
PO Box 5161, Madison, WI, 53718, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@goarcticwhite.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@goarcticwhite.com.
We have a 30-day money back guarantee return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be shipped back to our address at PO Box 5161 in Madison, WI 53718. You'll also need to send us proof of purchase via email to info@goarcticwhite.com.
To start a return, you can contact us at info@goarcticwhite.com. Please note that returns will need to be sent to the following address:
PO Box 5161, Madison, WI, 53718, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@goarcticwhite.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@goarcticwhite.com.